Glamping, Touring & Camping Terms & Conditions
Please read all the conditions listed below. If you have any queries please do not hesitate to contact us by telephone on 01557 870267 or e-mail at info@gillespie-leisure.co.uk.
It is your responsibility to check the details on your booking confirmation are correct and notify us immediately of any discrepancies. We cannot accept responsibility for any errors not corrected prior to arrival.
Advance bookings are advisable, especially for Easter, Bank Holidays and during the July/August high season.
Deposit and Balances
A non-refundable booking deposit of £30 is payable by debit/credit card at the time of booking, with the balance due 28 days before arrival, Last minute bookings are payable in full at time of booking. Please note: Reminders are sent out if we have an email address.
Cancellation and Refunds
We do not offer cancellation insurance and strongly advise you to take out the appropriate insurance. All cancellations must be confirmed by email or letter.
If you cancel before your holiday starts you will receive a refund according to the following:
Cancellation 0 – 14 days before arrival and non-arrivals – no refund
Cancellation 15 – 28 days before arrival – 25% refund
Cancellation 29 – 56 days before arrival – 50% refund
Cancellation 57 days or more before arrival – full refund
The £30 deposit is not refundable as this covers admin and paperwork involved in processing the cancellation.
In extreme circumstances we may need to alter, amend or possibly cancel your holiday booking. If we do so we will contact you as soon as possible, and you may be offered an alternative or a full refund. We do not pay compensation in circumstances where we have to cancel your booking due to Force Majeure.
Force Majeure. Circumstances amounting to “force majeure” include any event which we could not, even with all due care, foresee or avoid. Such circumstances include the destruction or damage (which cannot reasonably be remedied to a satisfactory standard before the start of your holiday) through fire, flood, explosion, storm or other weather damage, break-in, criminal damage or any similar event beyond our control. Such circumstances also include riots or civil strife, industrial action, natural or nuclear disaster, fire, adverse weather conditions, war or threat of war, actual or threatened terrorist activity and all similar situations beyond our control.
Glamping
Pods
Our units have a fridge, microwave, kettle, heating, lighting and double and single foam mattresses sleeping up to 4. Each pod has outside decking, outdoor furniture and parking for up to one vehicle. Please bring along all your own camping essentials.
The company reserves the right to enter the cabins under special circumstances or emergencies, at any time.
We are a holiday park, therefore we do not accept bookings if you want to stay for work or use the park as a base to travel to work.
Occupancy
Our pods are available from 4pm onwards on day of arrival due to cleaning, checking and maintenance requirements between lets. If the checks are completed earlier we will check you in sooner, so do ask if you arrive early. We reserve the right to delay check-in times if necessary. You are welcome to use park facilities before that time. The pods must be vacated by 10.00am on the day of departure. The care of your pod is your responsibility for the duration of your stay and must be left clean, fresh and tidy when you leave. The number of people using it must not exceed the number it is furnished to sleep.
Damages
The hirer is held responsible for the contents of the pod whilst in their possession. If you leave the cabin in an extremely messy or untidy state, you will be charged for extra cleaning. All damages or losses are chargeable and should be reported to reception before departure or you will be sent an invoice.
Charges
Our nightly charges are based on 2 persons and a vehicle. The minimum stay is 2 nights. There is an additional charge for persons over 5 years; maximum is 4 persons per unit. For our pet friendly units there is an additional charge for a dog.
Age
We do not accept bookings from customers of 17 years and under. All bookings must include a person of at least 18 years of age and above.
Touring and Camping
Arrival and Departure
Pitches are available from 1pm onwards on day of arrival. If the pitch is available you can check-in sooner or use the facilities on the park whilst you wait. Please ensure you vacate the pitch by 11.00am on day of departure. The care of your pitch is your responsibility for the duration of your stay and it must be left clean and tidy when you leave. You may use the park facilities for the remainder of the day.
Pitches
If you book a particular pitch this does not guarantee that you will be able to stay on the specific pitch or (exceptionally) on the same pitch for the duration of your stay. If we need to move you to a different pitch during your booking which is at a lower rate than the rate at which you booked, we will refund you the difference.
The pitch charge is based on 2 persons over 5 years and one vehicle.
There is no guarantee that pitch bookings can be extended beyond the dates originally booked, please contact reception as soon as possible to avoid disappointment.
Some pitches on our park are all natural grass. They will wear due to use during the year and the weather. Your pitch will be usable but may not look exactly like the website pictures which were taken at the beginning of the season.
Positioning of your tourer or motorhome on pitch is for the tow bar to be facing towards the road. If putting up an awning it will be on the right side of the tourer when looking towards the tourer. The company does not take responsibility for any damage to awnings due to bad weather; it is at your own risk.
We are a holiday park, therefore we do not accept bookings if you want to stay for work or use the park as a base to travel to work or for residential use.
Charges
Our nightly charges are based on 2 persons with a touring caravan and vehicle or motorhome. There is an additional charge for persons over 5 years of age, an additional car, dogs etc. Please see our charges online.
Age
We do not accept bookings from customers of 17 years and under. All bookings must include a person of at least 18 years of age and above.
General
Accessibility
Guests with limited mobility are welcome at all our parks. However certain pitches and locations may not be suitable. If you or someone in your party has limited mobility, please tell us before you make a booking so that we can try to ensure the pitch is suitable for you. If you don’t tell us we cannot be responsible if it is not suitable.
Dogs
Dogs are charged at a nightly rate price. No puppies. Animals other than dogs can only be accepted with specific permission from the park.
If we think your dog is causing a nuisance on the holiday park you will be required to remove it from the park.
Dogs must be kept on a lead at all times on the park. It is the responsibility of pet owners to clean up after their dogs whilst on the park and on nearby paths in the woods and elsewhere. Dogs can cause a huge amount of damage and distress to farm animals. If a dog(s) is found to be chasing farm animals, the dog and its owners will be asked to leave the park.
Assistance dogs
Assistance dogs are welcomed to the park. We ask that you have an Identification Book or other appropriate evidence issued by Assistance Dogs UK or any successor body. In these circumstances the assistance dog is exempt from charges. Dogs must be kept on a lead under the control of a responsible adult at all times and wear a collar with an identity tag.
A responsible adult must clean up after the dog and assistance dogs are allowed in all the park facilities (excluding the outdoor swimming pool)
Outdoor Swimming Pool
Our outdoor pool Is only for customers staying on the park.
Children under 15 years of age are not allowed in the pool unless they are supervised by a parent/guardian (minimum age 16) who is either using the pool or attending at the poolside.
There is no diving, jumping and running allowed at the poolside.
Any person/s who behave/s in an anti-social or dangerous manner will be asked to leave the pool immediately.
Strictly NO glass, food, drinks, drugs or smoking is allowed in the pool, shower area or changing areas.
For your own safety please remove all jewellery before entering the pool.
For the enjoyment of others, large inflatables and ball games are not allowed in the pool during busy periods.
Do not enter the pool if you have just eaten a meal.
Customers deemed to have been drinking alcohol will be refused entry to the pool.
Babies and small children:
If you have babies or small children that are not toilet trained would you please make every effort to make sure that accidents do not occur in the pool or changing area. Swim nappies, which are preferable, are available at the pool reception.
Late arrival
Please telephone the park if you intend to arrive after 5.00pm on the arrival day.
Early departure
No refunds will be offered for early departures from the park.
Smoking
Facilities are strictly non-smoking. Anyone found to be smoking will be asked to leave.
Personal Possessions
You are responsible for your personal possessions on park and we are not responsible for any loss or damage to these. If you leave any personal possessions behind at the end of your holiday we will try to return them to you. There will be a minimum fee of £10.00 to cover administration and packaging costs as well as the postage charge.
Noise
As this is a family park, out of respect for your fellow visitors, noise must be kept to a minimum from 10.30pm with absolute quiet between 12 midnight and 8am. This includes children and adults shouting, dogs barking, playing of music or general chatter that might disturb other customers.
Behaviour on the park
Our park is a family holiday park and therefore we ask all our customers to ensure their behaviour is appropriate and is not noisy, offensive or aggressive, causing harm or upset to other customers and staff. If we feel any customer(s) or any member of their party is noisy, offensive and disruptive or commits a serious breach of this Agreement or any of the rules displayed at the park, we may terminate the booking. If the breach is capable of a remedy, then before cancelling the booking we will give you a written notice which gives you the opportunity to remedy the breach within a reasonable period. Depending on the nature of the breach, this period may be short.
We do not allow the use or storage of firearms, weapons or illegal substances of any form on the park.
We reserve the right to refuse entry into any facility, or the provision of any service or
accommodation to any person if they appear to be physically or mentally impaired by the consumption of alcohol or use of recreational drugs, (including appearing hung-over or smelling of drugs or alcohol), and are considered a risk to, or have a potential detrimental impact on themselves, visitors, guests, staff, or property.
Alcohol
The park takes their responsibility to prevent under age consumption of alcohol very seriously. Anyone who appears to be under 25 will be asked to provide photographic identification. We only accept the following forms of ID: Passport, Photo Driving Licence or valid identification card. Please ensure that young adults in your party are aware of this and bring acceptable ID if they wish to consume alcohol.
Vehicles
This is a family park and we ask that all vehicles on the park abide by the park’s speed limit of 10mph. All vehicles on the park must be taxed, insured and have passed the MOT regulations.
You should comply with speed limits and parking and other traffic regulations on park. Vehicles brought onto the holiday park at your risk and we are not responsible for any loss or damage to these, except where it is caused by our negligence or default, or that of anyone we are responsible for.
Quad bikes, mini mopeds, scooters or any other motorised off-road toy or farming vehicles are not permitted on the park.
Jet skis are not allowed on the park.
Laundry
We have a laundry facility available on the park including sink, iron and ironing board. The washing machine and tumble dryer are operated by tokens; tokens can be purchased at the shop. We do not permit washing lines at pitches.
Fires and Barbecues
We do not allow any fires on the park.
Raised purpose-built BBQ’s are allowed. Small disposable ones must be raised off of the ground. No BBQ’s in tents and no open fires or fire pits. Disposable BBQ’s may only be placed in the bins provided but only when cold.
Drones
In accordance with the Civil Aviation Authority’s ‘Drone Code,’ drones cannot be flown within 50 metres of a person, vehicle or structure not under the control of the pilot, nor can they take off or land where the pilot does not have landowner’s permission to do so. The use of drones on the holiday parks is strictly prohibited.
Complaint
We like all our customers to have an enjoyable holiday with us but sometimes things may go wrong. If this happens please notify our Reception staff immediately so we can help you. It is more difficult to investigate a complaint if we only hear about it after you have left.
If you decide to stay and do not give us the opportunity to put things right at the time you will not be entitled to a refund.
Brochure and Website accuracy
We have taken every care to make sure the details on this website and in our brochures and other literature are correct at time of going to print. However, we cannot accept responsibility for any errors or the results of these. Please note that photographs of accommodation are examples only and furnishings, layout and decoration may vary. We are not responsible to you for unforeseen events or matters over which we have no control.
Insurance
We strongly advise you to take out the appropriate holiday insurance when booking with us in case of emergencies or cancellations, as we do not offer cancellation insurance.
Liability
We cannot accept responsibility for temporary non-function of facilities, withdrawal of an activity or for theft, damage or injury caused during your stay. All persons, cars and vehicles of all descriptions and their contents enter the grounds at the owner’s risk.
Wardens reserve the right to refuse entry or request customers to leave. Adverse weather conditions may result in the cancellation of some activities at certain times of year.
Value Added Tax
All tariffs include VAT at the current rate. Any change in the rate will be implemented.
Terms & Conditions are issued to protect the health and safety of all parties and to ensure the environment, facilities and the amenities of the park are preserved for the enjoyment of guests. We reserve the right to amend or add conditions as required.